At Mutez, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website [https://mutez.pk] and shop with us.

By using our website, you agree to the terms of this policy.

1. Information We Collect

When you use our store, we may collect the following types of personal information:

• Contact Information – such as your name, email address, phone number, and shipping address.
• Order Information – details about your purchases, including products ordered, payment method (e.g., via PayPal), and billing address.
• Account Details – if you create an account, we store your login information and preferences.
• Device & Usage Data – information like IP address, browser type, device type, and how you interact with our website.
• Communications – messages you send via email or WhatsApp, including customer support inquiries.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer support (24/7 via email or WhatsApp)
• Send you updates on your order status (including shipping/tracking info)
• Improve our website, products, and services
• Respond to your questions, requests, or concerns
• Detect and prevent fraud or misuse of our services

3. How We Share Your Information

We only share your information when necessary to operate our business:

• Courier & Shipping Partners – to deliver your orders
• Payment Gateway – PayPal processes your payment securely; we do not store your full card or payment details
• Service Providers – such as website hosting, analytics, or marketing tools
• Legal Requirements – we may share information when required by law or to protect our rights

We do not sell or rent your personal data to any third parties.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve your shopping experience
• Remember your preferences
• Analyze site traffic and performance

You can manage your cookie preferences through your browser settings.

5. Your Rights & Choices

Depending on your location, you may have rights such as:

• Accessing the personal data we hold about you
• Requesting correction or deletion of your data
• Opting out of marketing emails

To make any such request, please contact us at support@mutez.pk

6. Data Security

We take data protection seriously and use secure systems to keep your information safe. However, no system can guarantee 100% security, so we encourage you to protect your account details.

7. Children's Privacy

Our store is not intended for individuals under the age of 13. We do not knowingly collect data from children.

8. International Data Transfers

Our store currently serves customers within the UK only. If you access our site from outside the UK, you do so at your own risk and are responsible for compliance with local laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a revised “Effective Date” at the top. Please review it regularly.