Welcome to Mutez. By accessing or using our website [https://mutez.pk], placing an order, or engaging with our services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website.

If you do not agree with these terms, please do not use our services.

1. About Us

Store Name: Mutez
Business Type: Sole Proprietorship
Support Contact:
 Email: support@mutez.pk

WhatsApp: 0310 1279244
 Support Hours: 24/7

2. Products and Services

We offer high-quality, stylish clothing and fashion accessories for men and women. Product descriptions, images, sizes, and colors are provided to help you make informed choices, but please note that slight variations may occur due to screen settings or lighting.

3. Pricing and Payments

• All prices listed are in PKR and inclusive of applicable taxes, if any.

• We currently accept payments via PayPal.

• Cash on Delivery (COD) is not available at this time.

• Your order is only confirmed once payment is successfully processed.

4. Order Processing & Shipping

• Processing Time: 1–3 business days

• Delivery Time: 3–5 business days (within Pakistan only)

• Shipping Charges: Free for orders over PKR 4000

• Tracking: Provided via email/WhatsApp after dispatch

We currently ship within Pakistan only.

5. Returns, Exchanges & Cancellations

• Return/Exchange Request Window: Within 24 hours of delivery

• Unboxing Video: Required for any return or exchange

• Who Pays Return Shipping: Customer

• Restocking Fees: None

• Exchanges: Accepted within 24 hours under original condition

• Refunds: Processed back to original payment method (timeline may vary based on PayPal processing)

• Order Cancellations: Must be requested within 24 hours of placing the order via email at support@mutez.pk
  

6. Intellectual Property

All content on this website — including logos, images, designs, and text — is the property of Mutez and protected by intellectual property laws. You may not use, reproduce, or distribute our content without permission.

7. User Responsibilities

By using our website, you agree not to:

• Use the site for any unlawful purpose

• Attempt to breach our website's security

• Provide false or misleading information

• Copy or misuse product images or content

8. Limitation of Liability

We strive to ensure the accuracy of product listings and timely delivery, but we do not guarantee that the website will be error-free or uninterrupted at all times. Mutez is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.

9. Dispute Resolution

Any disputes or claims related to your use of our website or products shall be subject to the jurisdiction of the courts located in [Insert City/State of Jurisdiction, e.g., Lahore, Pakistan].

10. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be effective immediately upon posting. Please review this page regularly.

11. Contact Us

If you have questions about these Terms or need support, you can reach us:

• Email: support@mutez.pk
• WhatsApp: 0310 1279244
  Support Hours: 24/7