At Mutez, your satisfaction is our priority. If you’re not completely happy with your purchase, please review our return and refund guidelines below.

Return & Exchange Window

• Returns and exchanges must be requested within 24 hours of receiving your order.
• Requests made after this timeframe will not be accepted.

Conditions for Returns & Exchanges

To qualify for a return or exchange:

• The item must be unused, unworn, and in its original condition with all tags intact.
• A clear unboxing video from the moment you open the package is required as proof.
• Return or exchange requests must be submitted via email to: Support@mutez.pk

Return Shipping

• Customers are responsible for paying the cost of return shipping.
• We do not charge any restocking fees.

Refund Process

• Once we receive and inspect the returned item, we will process your refund to your original payment method (e.g., PayPal).
• Refunds typically take 5 to 7 working days to reflect in your account, depending on your payment provider.

Exchanges

• Exchanges are allowed within 24 hours of delivery, subject to the same conditions as returns.
• Exchanges are subject to product availability.

Order Cancellations

• Orders can be cancelled within 24 hours of placement.
• Cancellation requests must be sent via email to: Support@mutez.pk
• If your order has already been shipped, cancellation is no longer possible.

Non-Returnable Items

• Items returned without the required unboxing video.
• Products that have been used, worn, washed, or damaged.
• Requests made after 24 hours of delivery.

Contact Us

If you have any questions about returns or refunds, please contact us:

• Email: Support@mutez.pk
• WhatsApp: 0310-1279244
• Support: 24/7