Thank you for shopping with Mutez. We are committed to delivering your orders promptly and reliably within the UK.

Order Processing

• Orders are processed within 1 to 3 business days after payment confirmation.
• You will receive an email notification once your order has been processed and shipped.

Delivery

• We currently ship within the UK only.
• Delivery typically takes 3 to 5 business days after dispatch.

Free Shipping

• Free standard shipping is available on orders over Rs. 4,000.
• For orders below this amount, shipping charges will apply as calculated at checkout.

Tracking

• All shipments include tracking information.
• You will receive your tracking details via email or WhatsApp once your order has been dispatched.
• If you do not receive tracking information within 3 business days, please contact our support team.

Delays

While we strive to deliver your orders on time, delays may occur due to factors outside our control such as weather or courier issues. We appreciate your patience and understanding.

Contact Us

For any questions about your order or shipping, please contact us:

• Email: Support@mutez.pk
• WhatsApp: 0310-1279244
• Support available 24/7